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SUPPORT PLANS
Choose the level of support that fits your needs
Standard Support
Included with all plans
- Email support
- 4-hour response time
- Business hours coverage
- Knowledge base access
Priority Support
Professional/Pro plans
- 24/7 support
- 1-hour response time
- Direct engineer access
- Support portal
Enterprise Support
Enterprise plans
- 15-min response time
- Dedicated team
- Account manager
- Quarterly reviews
FREQUENTLY ASKED
Common questions and answers
What services does AionTech provide?
We provide comprehensive cybersecurity services (penetration testing, incident response, threat intelligence, compliance) and secure application development across all platforms.
How long does a security assessment take?
Typically 1-3 weeks depending on scope. We provide a detailed timeline during the initial consultation.
Do you offer 24/7 support?
Yes, our Security Operations Center (SOC) operates 24/7/365. Support availability depends on your plan level.
What happens if you discover a critical vulnerability?
We immediately notify you through secure channels and work with your team to develop remediation strategies.
Can you help with existing applications?
Yes, we offer security audits, code reviews, bug fixes, refactoring, and modernization for existing applications.
What compliance frameworks do you support?
We support GDPR, HIPAA, SOC 2, PCI DSS, ISO 27001, and NIST Cybersecurity Framework with gap assessments and audit support.
CONTACT SUPPORT
Multiple ways to reach our team
EMAIL SUPPORT
support@aiontech.com
Response within 4 hours
PHONE SUPPORT
+1 (555) 732-8734
24/7 Emergency Hotline
SECURITY INCIDENTS
security@aiontech.com
Monitored 24/7/365
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SYSTEM STATUS
All systems operational